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Bluetooth Tweaker FAQ

Purchasing and Licensing

To purchase a license for Bluetooth Tweaker, please:

  1. Install Bluetooth Tweaker (version 1.0 or later) to your PC.
  2. Click on the “Purchase License” button on the main window.
    You will be lead license purchase page.
Screenshot of Bluetooth Tweaker window

Type of the license we currently offer is perpetual. You pay once and the license is valid forever.

IMPORTANT: This does not mean that the software is guaranteed to work with future versions of the operating systems.

You will receive an e-mail from us (Bluetooth Tweaker Support / support@bluetoothgoodies.com).

  1. Please open the e-mail and save the attached license file (BluetoothTweaker.btlic) to the directory of your choice.
  2. Open Bluetooth Tweaker application.
  3. Click on the ellipsis (…) at the right top corner of the window.
  4. Select “Apply purchased license file...”
  5. Select the license file you saved in the first step.

Now your software is activated.

Please save the license file in a safe place. You may need it later when you re-install the software.

Screenshot of Bluetooth Tweaker window

The license is a single PC license. So, you need a valid license for each computer.

But we offer a discount for additional licenses. When you purchase a license for an additional computer, please use the "Discount for additional license" section of the license purchase page.

Unfortunately, the license is tied to the specific hardware (more specifically, to the motherboard) and not transferable to another computer. This restriction applies regardless of the reason for the hardware replacement.

We wish we could make it transferable, but doing so requires much more resources (development effort and maintenance cost) and, as a result, increases the license fee.

So, we decided to keep it simple, and instead of that, provide a substantial discount for the replacement license. We hope it will make up for the lack of transferability. If you want to take advantage of that, please start the license purchase process from your new computer and look for the “Discount for additional license” section (bottom half) of the license purchase page. The current price for an additional license is $1.99. We hope you consider it as a small fee to issue a replacement license.

First of all, thank you for purchasing the license.

You should receive a license file in an e-mail from support@bluetoothgoodies.com soon after the payment is completed. If you do not receive the e-mail in one hour, please:

  1. (If you paid with PayPal) Check PayPal payment transaction status.
  2. Please check the e-mail from PayPal or login to your PayPal account and check the status of the transaction first. Sometimes transaction remains in "pending state" for some time (up to a couple of days). If this is the case, we cannot issue a license until the transaction's state changes to "complete".

  3. Check if the e-mail was mistakenly marked as a SPAM mail.
  4. Unfortunately, an e-mail sent from a small company like us using an automated system that has an attachment is often misjudged as a SPAM mail.

    This problem seems to happen more frequently if you are using Microsoft's e-mail services such as outlook.com, live.com, or hotmail.com.

    If you find the email in your junk/SPAM folder, please mark it as "not a junk/SPAM mail". It will help other people.

  5. If you don't find it in your junk mail folder, please contact us at support@bluetoothgoodies.com.
  6. Please be sure to:

    • Confirm and mention that you have checked your SPAM/junk mail folder.
    • Send the email from the email address you used for the license purchase.
    • If you have another e-mail address we can reach (preferably with different email provider/domain), please mention that.
    • Usually, resending to the same address doesn't work well. If you have another email address, that would increase the chance of successful delivery.

    We will get back to you as soon as possible. Please allow us up to one business day to respond.

In some cases, license delivery e-mail bounces back (it usually happens when you misspelled your email address). If that happens, we will:

  1. Retry two more times to make sure that this is not a one-time failure.
  2. And, wait for two days for you to contact us.
  3. If we cannot reach you in two days, we will cancel the license and make a full refund.

Once this happens, we will refuse to sell the license to the same e-mail address to avoid repeated failure.

If it has been less than two weeks since you purchased the license file, we can resend the license file free of charge. Please contact us from the email address where you received the license file.

Otherwise, you can request to reissue the license for a small fee. Please start the normal license purchase process. Once you are on the license purchase page, please use the "Discount for additional license" section at the bottom half of the page. The current price of the additional license is $1.99.

Cannot find the answer to your question?

Please contact us using the contact form.